Exclusive Class of 2023 Pop-up Booth Join us in celebrating the Class of 2023 at our Pop-up Booth, which offers graduates, their families, and friends an exclusive opportunity to view our range of commemorative products in real life. Get your exclusive Class of 2023 gifts to support the next generation of HKU Students. Dates: 18-19 Nov, 25-26 Nov, 1-7 Dec (Winter Congregation Dates) Time: 1030-1730 Location: G/F lobby, Chi Wah Learning Commons (map) We look forward to seeing you there!

Pre-order Period ( Now - 13 Nov 2023): For orders placed between now - 12 Nov 2023, please indicate at the check-out page whether you wish to pick up in person or have it delivered. Delivery will be on the 8 Dec 2023. Pick up details Pop-up booth location: G/F lobby, Chi Wah Learning Commons (map) Dates: 18-19 Nov, 25-26 Nov, 1-7 Dec (Winter Congregation Dates) Time: 1030-1730 Orders after 13 Nov 2023: For any orders placed after the pre-order period, we only offer delivery (local/mainland/intl). Your parcel will typically be sent out within 14 days after the order is placed (first batch of delivery will be on the 8 Dec 2023). Shipping Method: Local and Mainland: SF Express Overseas: HK Post Surface Mail

Please contact us at hkunewclass@hku.hk for any other enquiries.

We accept various payment methods, including credit cards (Visa, Mastercard, American Express, and China UnionPay), Apple Pay, Google Pay, Link and Alipay.

Orders are typically processed within 4 - 5 business days after receiving payment confirmation. Average delivery time for standard delivery Local orders: 7 - 14 business days International orders: 10 - 30 business days Please note that the first batch of delivery will be on the 8 Dec 2023. You may track your order for more accurate delivery time estimate. Please note that for international orders, occasional customs or courier delay may occur, affecting the delivery time frame.

Unfortunately, we are unable to cancel or modify online orders after your order has been placed. This includes but is not limited to: Change of delivery address Adding, removing or swapping of items Applying eGift Card credits Full order cancellation Please ensure all details provided are full and correct at the time of order placement.

We do not offer any refund or exchange due to simple change of mind. For any defective items: We offer an exchange policy for defective items. If you believe the product you received is a defect, please get in touch with us at hkunewclass@hku.hk with photos and your order details (order number and confirmation email) within 7 days of receiving the item. We will guide you through the exchange process. *Please note that as our certificate holders are custom-made, one at a time; due to this process, there may be slight variations which are inherent in all handmade products.

Please contact us at hkunewclass@hku.hk for any other enquiries.

Pre-order Period ( Now - 13 Nov 2023): For orders placed between now - 12 Nov 2023, please indicate at the check-out page whether you wish to pick up in person or have it delivered. Delivery will be on the 8 Dec 2023. Pick up details Pop-up booth location: G/F lobby, Chi Wah Learning Commons (map) Dates: 18-19 Nov, 25-26 Nov, 1-7 Dec (Winter Congregation Dates) Time: 1030-1730 Orders after 13 Nov 2023: For any orders placed after the pre-order period, we only offer delivery (local/mainland/intl). Your parcel will typically be sent out within 14 days after the order is placed (first batch of delivery will be on the 8 Dec 2023). Shipping Method: Local and Mainland: SF Express Overseas: HK Post Surface Mail

You will receive an email with a tracking number once your order has been dispatched. Please allow up to 24 hours for tracking updates to appear. Local & Mainland: SF Express Tracking International: HK Post Tracking

Please contact us at hkunewclass@hku.hk for any other enquiries.

The gift card recipient gets an email with the subject line "You just got a gift card from John Doe" (with the relevant name). Their unique gift card code appears in the email. NO physical card will be sent to recipients.

Please input the unique eGift Card code before you checkout.

If the sale is worth more than the value of the card, you may pay for the remaining cost using other payment methods.

Any amount left over after making a purchase can be used in future purchases. For example, if a customer has a $100 gift card and spends $25, they can use the remaining $75 in future with the same gift card code. Please note that currently, it is not possible for recipients to check their gift card balance.

Please contact us at hkunewclass@hku.hk for any other enquiries.